Privacy Policy

Introduction

This Privacy Policy explains the basis on which we handle any personal data, including but not limited to payment data and any other information we collect from you, from other sources, or that you provide to us when accessing or using Chef Brand Store, including its applications, platforms, website, services, and related applications.

At Chef Brand, we understand the importance of protecting your personal data and are committed to safeguarding and respecting your privacy. Please read this Privacy Policy carefully to understand our practices regarding the collection, use, and protection of your data.

By using our services, you agree to the handling of your data in accordance with this Privacy Policy.

Definitions

References such as “we,” “us,” “our,” or “the store” refer to Chef Brand Store.

References such as “you” or “user” refer to you as an individual or legal entity, as applicable.

Data We May Collect From You

We may collect and process different types of data, including but not limited to the following:

Data Provided by the User

• Data you provide by filling out forms on the store.
• Data submitted when registering to use the store.
• Data provided through social media login or other shared registrations, where applicable.
• Data submitted when subscribing to our services or requesting products or services.
• Data provided when entering promotions, completing surveys, voting, submitting reviews, testimonials, or feedback.
• Any content or information you provide to us.

Communication and Support Data

• Data you provide when reporting any issue or difficulty while using the store.
• Records of correspondence when you contact us.
• Any other data we consider necessary to improve your experience on the store.

Usage and Technical Data

• General, aggregated, demographic, or non-personal data.
• Details about your device, such as IP address, operating system, and browser type.
• Data related to your general internet usage.
• Cookies, conversion tracking codes, web beacons, and similar technologies.

Location and App Data

If you download or use our mobile application, we may access details related to your location or mobile device, including your device’s unique identifier.

Order and Transaction Data

• Details of transactions made through the store.
• Details related to processing and delivering the products you ordered.
• Payment settings and payment-related information according to applicable systems.
• Email addresses provided to us by third parties who confirm that they have obtained your consent to share them.

How We Use Your Data

We may use your data for the following purposes:

• To provide you with information, products, or services that you request from us.
• To send you information about products or services that may interest you, where you have agreed to receive such communication.
• To provide location-based services such as advertising, search results, and personalized content.
• To fulfill obligations arising from any contracts entered into between you and us, or between you and any third party using our store.
• To improve our services and provide a more personalized experience.
• To ensure that store content is presented in the most effective manner for you and your device.
• To notify you of changes to our store or services.
• To enhance your browsing and shopping experience.
• To manage incentive programs, promotions, competitions, and notify you if you win or qualify for rewards.

Who We May Disclose Data To

Customer data is an important part of our business. Therefore, we only share it as described in this Privacy Policy and with parties that follow appropriate or similar data protection practices.

Service Providers and Third Parties

We may work with affiliated companies or third-party service providers to deliver our services, including:

• Shipping and logistics companies.
• Marketing service providers.
• Payment processing providers.
• Technical support providers.
• Parties that help fulfill orders and improve user experience.

These parties may need access to relevant data to perform their duties. We ensure that they do not use the data for purposes other than those agreed upon.

By using the store, you agree to the transfer, storage, use, and disclosure of your data between our affiliated companies and service providers, wherever they may be located, provided that they are contractually required to respect data privacy.

Marketing and Promotions

We may use your data to provide information about goods and services that may interest you, as well as service messages, new features, improvements, special offers, and relevant events.

We may contact you through various channels, including:

• Email.
• Web notifications.
• Phone.
• In-app messages.
• SMS or other available communication methods.

We may also allow third parties to use certain data for marketing or advertising purposes in accordance with applicable laws and privacy policies.

Competitions and Offers

When participating in certain competitions or promotional offers, you may be required to provide additional data to confirm your eligibility or to deliver a prize if you win.

This data may be collected by us, sponsors, or promotional partners. We recommend reviewing the privacy policies of any third party involved in such offers.

Business Transfers

If our company or substantially all of its assets are acquired, customer data may be one of the assets transferred to the new owner.

Store Protection and Legal Compliance

We may disclose account data or other personal data when we believe disclosure is appropriate to:

• Comply with applicable laws and regulations.
• Cooperate with official investigations.
• Protect the rights, property, or safety of our users or others.
• Prevent fraud.
• Reduce credit risk.

External Links

Our store may occasionally contain links to websites belonging to companies we work with, advertisers, affiliates, or other third parties.

If you access any of these links, please note that such websites have their own privacy policies. We are not responsible for those policies or their practices. We recommend reviewing the privacy policy of any external website before submitting personal data to it.

How We Store Your Data

The data we collect from you may be transferred to or stored in a location outside the Kingdom of Saudi Arabia. It may also be processed by teams working outside Saudi Arabia, either on our behalf or on behalf of one of our service providers.

This processing may include:

• Fulfilling your requests.
• Processing payment details.
• Providing support services.
• Storing or processing payment data through approved service providers.

We will retain data for as long as necessary in accordance with this Privacy Policy or as required to comply with legal or regulatory obligations.

Security Measures We Apply

We take appropriate technical, commercial, operational, and administrative measures to ensure that data is handled securely and in accordance with this Privacy Policy.

We work to protect data against:

• Unauthorized access.
• Unauthorized alteration.
• Unauthorized disclosure.
• Loss, destruction, or damage.

We may use security technologies such as encryption during data transmission, firewalls, and other suitable security measures.

Access to data is limited to employees, service providers, and agents who need such access to perform their duties.

User Responsibility for Data Protection

It is important that you protect your password and the device you use to access the store to prevent unauthorized access by third parties.

You are responsible for keeping your password confidential. We recommend logging out after using any shared device.

Please note that data transmission over the internet cannot be guaranteed to be completely secure. Although we do our best to protect your data, any data you transmit to the store is sent at your own risk.

Accessing and Updating Your Data

You may access a range of data related to your account and transactions with the store for viewing and, in some cases, updating.

Examples of data you may access include:

• Recent order information.
• Profile information, such as name, email, and password.
• Communication and personalized advertising preferences.
• Payment settings.
• Email notification settings.

You may opt out of receiving marketing communications in the future by adjusting your communication preferences or by using the unsubscribe link included in our email messages.

Cookies

The store may use cookies when you log in to ensure a smooth and convenient user experience.

You may disable cookies through your browser settings. However, doing so may affect how the store functions, and you may not be able to access some or all available features.

Cookies, especially performance cookies, help us understand how you use the store, such as the pages you visit most often. This allows us to improve your browsing experience and provide more relevant content.

Retaining Copies of Data

We may retain a copy of your data for legal and compliance purposes, especially when you update your information, as we may keep a copy of previous data in our records.

Changes to This Privacy Policy

Our business and services may change from time to time, and this Privacy Policy may need to be updated accordingly.

We will publish the current version of this Privacy Policy on the store, and it will become effective from the date of publication or from the effective date we specify.

We may send periodic reminders by email regarding our policies and terms. However, you should regularly review the store to stay informed of the latest updates.

Your continued use of the store after any changes to this Privacy Policy constitutes your acceptance of the updated version.

How to Contact Us

If you have any questions regarding your data or this Privacy Policy, you may contact us by email at:

[email protected]

Please provide a clear description of your inquiry so we can respond and address it appropriately.